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1.
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I require a custom laser solution, can Laserex assist me?
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Contact Laserex and one of our technical staff will respond to your inquiry. Please provide as much information as possible in terms of yoru application so that we can best assist you.
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2.
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Does Laserex have confidentiality agreements in place?
Yes. Laserex is happy to sign a mutually binding confidentiality agreement with customers for the design of their products. |
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3.
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Can Laserex assist with my product being ready for the marketplace in terms of meeting all the regulatory requirements?
Laserex can design a product that meets all requirements in terms of design, labeling, laser safety standards, etc. Laserex will also provide detailed instructions for the safe use of the product. CAD drawings are provided to customers so they can see what the final product looks like, beforehand. Our Custom Solutions team offers the best in electronics, software, optical, laser and mechanical design. |
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4.
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Does Laserex have a R&D team?
Yes, Laserex has a dedicated R&D team including Engineers, designers as well as people with optics skills who will work together with you from initial concept until final production run. |
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5.
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Are prototypes of products available?
Yes, Laserex's rapid prototyping facility can manufacture a product with a quick turnaround time, shipped to your door. Contact Laserex with your requirements. |
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6.
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Is Laserex a Quality Assured Company?
Yes. Laserex Technologies is ISO 9001 Quality Certified. This involves Laserex being audited on a yearly basis by an external agency. |
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7.
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What industries are Laserex products used in?
Laserex's products are used in Industrial, Medical, Scientific, Military & Educational fields to name a few. Your solution my involve an 'off the shelf' product or require a new design from scratch. |
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8.
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How long has Laserex been in business?
Laserex has been manufacturing high quality laser products and solutions since 1985. We are an Australian company located in Adelaide, the capital city of South Austraia. |
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9.
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What fan angles do Laserex laser modules come in?
Laserex provides fan angles 5, 10, 15, 30, 45,60, 75, 90 and 100 degrees. Line generators are available in rod (standard), machined as well as Uniform Intensity configurations. |
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10.
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Can Laserex laser modules be pulsed?
Yes, Laserex laser modules can be pulsed up to 100kHz. We will supply the laser module with 3 wires, one of which (yellow) is for the pulsing signal. |
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11.
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What options are available with Laserex laser modules?
Laserex laser modules cane come with plastic or glass lenses, variable focus, pulsed with an external potentiometer, line generator attached, etc. Contact Laserex for further details.
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12.
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What is the Mean Time To Failure (MTTF) of your laser modules?
Laserex laser modules have a MTTF of 5,000-10,000 hours. Factors affecting the lifetime include temperature and the operating conditions the lasers are used under. |
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13.
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What power supply will my laser modules use?
Laserex Technologies laser modules operate from a 3-6V regulated DC power supply or batteries. Typical operating current will be between 40mA – 200mA depending upon laser power. |
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14.
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Is there a local Laserex Technologies dealer or agent near me?
Please visit the Distributors page on our web site for the contact details of our international distributors.
Otherwise you are welcome to contact Laserex Technologies directly for sales enquiries or technical advice. |
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15.
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Can I buy directly from Laserex Technologies?
Yes, you can purchase all our products directly from our Sales Centrex in Adelaide, Australia. |
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16.
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Does Laserex Technologies accept my credit card?
Laserex Technologies accepts all major credit cards including Bank card, Visa, Master Card, Diners Club and American Express. |
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17.
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Can you deliver to me and how much will it cost?
Local delivery within Australia will be via Australia Post Express Post or TNT road freight. International freight is via Fed Ex for door to door delivery.
The cost of freight depends upon the weight of the product being purchased. Please contact Laserex Technologies for an indication of the freight charge for your order. |
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18.
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How do I get my Laserex Technologies product serviced or repaired?
You will need to deliver the product back to Laserex Technologies for an inspection by our Quality Department who will provide you with a quotation for the repairs.
If your product fails within the warranty period, it will either be repaired or replaced free of charge. |
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19.
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What warranty is available?
All Laserex Technologies laser products are sold with a warranty.
The warranty period is 1 year for our laser pointer and laser module range. There is a 2 year warranty for the Laser 3000. |
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20.
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Are Laserex Technologies products CE marked?
Most Laserex Technologies products are CE Marked and FDA Approved. Please contact our Sales Team for more information. |
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