Terms & Shipping

The Laserex Technologis website (http://www.laserex.net) is made available to you pursuant to these terms and conditions which are legally binding. Please read through all our policy pages carefully before making any purchase from our website. Your subsequent purchase will indicate your acceptance of these terms and conditions.

These terms and conditions may be modified from time to time and your continued use of this site and any subsequent purchases made, shall signify your agreement to be bound by any changes.


Returns, Exchange & Refund Policy

This policy lets your buyers know what to do if they’re unhappy with their purchase.

Laserex Technologies aims to ensure that you are completely happy with your shopping experience, but just in case there is a problem, we gladly offer returns and exchanges under the following conditions.

If you are at all unsatisfied with your purchase, you may return the item(s) in its original form (unused, with packaging) within 7 days of the date of dispatch for an exchange or store credit, less shipping costs.

If you notify us of your wish to return or exchange an item after 7 days then it may be accepted at our discretion. If we have decided to accept your merchandise any time after 7 days, you may exchange the item(s), or we will be more than happy to give you store credit. Returns made after 14 days will be credited at the current selling price and shipping costs will be at your expense.

We are happy to refund your return postage for any returns and exchanges where there is a fault with the item or where Laserex Technologies has made a mistake i.e. if by any chance you receive an item that is the wrong model, or completely different from what you ordered.

Please send us an email to sales@laserex.net to arrange a return or exchange.

Exchange

You may exchange your item for any other item in the store and we shall either charge or credit you the difference in price.

Refund

Your payment (including original shipping cost) will be refunded to the original purchaser via Paypal.

Upon receiving the item(s) for return, it may take up to 5 working days for the refund to show on your billing statement.

Faulty Goods

Goods are considered faulty if they are received damaged, or where a manufacturing fault occurs within 12 months of purchase (or 24 months for the Laser 3000). Items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will arrange to repair faulty items. Laserex staff will investigate the fault and notify you of the likely repair cost.

Shipping Refund

Shipping costs for returned items that are under warranty or where we have made a mistake with the order will be reimbursed to the customer by Laserex.

We also recommend you use a carrier for your package that can provide tracking information. Laserex Technologies cannot be held responsible for lost, mutilated, illegible, or misdirected mail.

NOTE: Please make sure that your package is sufficiently stamped. Laserex Technologies will reimburse shipping costs as described above. If you parcel is not prepaid it will not be accepted.

Where to Send

For returns and exchanges, please send item(s) to the Laserex Technologies postal address below.

Laserex Technologies
Attn: Return/Exchange
136 Sturt Street
Adelaide, SA 5000
Australia

For enquiries about returns and exchanges please contact our online store:
Phone: +61 8 8221 6844
Email: sales@laserex.net


Shipping Information

Getting Your Laserex Order

  • Budget 2-3 day standard delivery in Australia for cost effective express shipping through Australia Post Express Mail Service.
  • Rest of the world – 3-4 days via FedEx door to door delivery

Shipping Methods

All Australian orders are shipped via Australia Post Express Mail Service.  Large orders are shipped via TNT or your nominated freight company

When placing your order, keep in mind that all express deliveries require a signature on receipt. Please provide an address where someone is present to receive and sign for your order.

Area Shipping Costs

  • Standard Australian – $20 AUD (for small orders) Contact Laserex for an accurate estimation of the freight charge for larger orders.
  • Standard International – $60 AUD (for small orders) Contact Laserex for an accurate estimation of the freight charge for larger orders.

Delivery Times

Standard off the shelf products purchased through Laserex’s Online Shop will be packed, processed and shipped the same day.  Should an off the shelf product be unavailable, Laserex will notify you of the expected lead time. (Please note, cut off time for same day shipping is 4pm AEST).

  • Standard Australian – 2 to 3 working days
  • Standard International – 3 to 4 days

NOTE: Whilst, Laserex Technologies uses FedEx door to door delivery service for international orders, we will not be held responsible for any items that become lost during transit. If you don’t receive your international order within 1 week please contact us at sales@laserex.net


Payment Options

We can accept payment for your purchase by Paypal® using either Visa® or MasterCard® or a linked bank account.

Please ensure you enter your details correctly including your phone number so we can contact you if need be. The name on the credit card used for payment must match the billing name on the order. We reserve the right to cancel any order which we determine does not meet this requirement.

Currency

Products and shipping prices on the website are quoted and settled in $AUD for Australian and international orders.

Some credit providers may charge additional fees, please contact your credit provider for more information. This is particularly important for overseas purchases as correspondent bank charges and currency conversion fees will most likely apply.

GST & Taxes

All purchases delivered to an Australian postcode incur the standard Government Goods and Service Tax (GST). All prices quoted on line include GST.

The prices listed do not include any overseas duties, customs or import charges which may apply. Any additional International charges will be at the expense of “you” the purchaser and will not be covered by Laserex Technologies.